pkalak's Privacy Policy

pkalak ("we", "our", or "platform") is a trusted online betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how pkalak collects your personal information, how that information is used, and how your information is kept secure.

By using our website pkalak.lat, you are agreeing to this privacy policy. If you do not agree with this policy, please refrain from using our platform. pkalak provides services only to those aged 21 and above.

pkalak may collect various types of information in order to provide its services. Below is a description of the information collected:

2.1 Information Provided Directly

When you create an account on pkalak or use our services, you provide certain information directly. This includes:

• Your full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport details (for identity verification)
• Payment-related information such as bKash, Nagad, or Rocket account numbers
• Your preferences and information provided through customer support

2.2 Automatically Collected Information

Certain information is collected automatically while you use pkalak:

• IP address and device type
• Browser type and operating system
• Pages you visit, session duration, and click patterns
• Information obtained through cookies and similar tracking technologies
• Transaction history and records of betting activity

2.3 Information Received from Third-Party Sources

For the purpose of identity verification or fraud prevention, we may sometimes obtain information from legally recognised third-party sources. This information is always stored securely.

pkalak uses your information only for specific, legitimate, and transparent purposes. The reasons we use your information are:

• To complete account creation and identity verification
• To process financial transactions such as deposits and withdrawals
• To provide bonuses and promotional offers
• To provide 24/7 customer support services
• To ensure responsible gaming and to identify problematic gaming behaviour
• To prevent fraud, money laundering, and other illegal activities
• To improve the security and performance of the platform
• To fulfil legal obligations
• To carry out marketing and promotional communications with your consent

pkalak never sells your personal information to third parties. Our primary goal is to protect your privacy and operate a secure platform.

pkalak takes industry-standard technical and organisational measures to ensure the security of your information. Our security practices include:

4.1 SSL Encryption

All data transfers on our website are protected by SSL/TLS encryption. This ensures that all information transmitted between your browser and our servers remains encrypted.

4.2 Access Control

Only those employees who need it for their work can access your personal information. All employees are bound by strict confidentiality agreements.

4.3 Secure Data Storage

Your financial information and identity documents are stored in encrypted form on secure servers. Payment information such as bKash, Nagad, and Rocket account numbers is stored in compliance with the highest security standards.

4.4 Security Monitoring

Our systems are monitored around the clock so that any unauthorised access or unusual activity can be quickly detected and prevented. Fair play and user protection are our highest priorities.

pkalak may share your information with others in a limited way under specific circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers such as payment processors, identity verification services, and technology support providers. These partners are given only the information required to carry out their respective tasks and are obligated to comply with our privacy standards.

5.2 Legal Obligations

In the case of a court order, legal process, or legitimate request from a government authority, we may disclose your information if we are legally required to do so. In such cases, we will make every effort to notify you where possible.

5.3 Fraud Prevention

Information may be shared with relevant authorities when necessary to investigate or prevent fraud, money laundering, or other illegal activities.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such situations, we will inform you in advance and notify you of the new policy.

The pkalak website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of our website.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic operation of the website. Without these, the site cannot function properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help us understand how users use the site so that we can improve our services.

6.2 Cookie Control

You can disable cookies by changing your browser settings. However, please note that disabling certain cookies may limit some features of the site.

pkalak retains your information only for as long as it is needed. When determining the retention period, we consider the following:

• All account information is retained for as long as your account remains active
• Even after an account is closed, certain information may be retained due to legal obligations
• Records of financial transactions are retained in accordance with regulatory requirements
• Information collected for marketing purposes is deleted after you withdraw your consent

After the specified period, your personal information is securely deleted or appropriately anonymised.

As a user of pkalak, you have certain important rights regarding your own information:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. Upon receiving this request, we will respond within the specified timeframe.

8.2 Right to Correct Information

If the information we hold is incorrect or incomplete, you may request a correction. We will update your information as quickly as possible.

8.3 Right to Delete Information

Under certain circumstances, you may request that your personal information be deleted. However, some information may be retained due to legal obligations.

8.4 Opt Out of Marketing Communications

If you do not wish to receive promotional messages or marketing communications, you may withdraw your consent at any time. Let us know via support email or through live chat.

8.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact us via 24/7 live chat or send an email to [email protected]. We will verify your request and respond in a timely manner.

pkalak strictly provides services only to those aged 21 and above. We do not intentionally collect any information from minors. If we become aware that a minor has registered on our platform, that account will be closed immediately and all related information will be deleted.

Our registration process includes age verification measures. If a parent or guardian becomes aware that their child is using our platform, please contact us immediately.

pkalak may update this privacy policy from time to time. Whenever we make significant changes, the "Last Updated" date at the top of this page will be changed.

For significant changes, we will notify you by email or through a notice on the platform. Continued use of our platform after the changes will be taken as your agreement to the updated policy.

We recommend that you review this policy regularly so that you are always informed about how your information is being managed.